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Here are a few of the more frequently asked questions that we hear. Click on any of them to see the answers. If you have another question that’s not addressed here, please feel free to contact us at any of these numbers.

When should you seek counseling?

How long do you need to attend counseling sessions?

What areas do you treat?

Does BTCC treat children and adolescents?

What about privacy and confidentiality?

How much does counseling at BTCC cost?

Does BTCC accept insurance?

How do I make an appointment?

Where are you located?

When should you seek counseling?

If you are feeling overwhelmed, burdened, or trapped, counseling can assist you in working through these feelings. You may feel alone or lost. If you worry all the time, cannot sleep or eat, or are having trouble with relationships, counseling can offer help, hope and healing.

Counseling offers a safe and confidential environment for you to seek professional help for a wide range of problems. Some of the most common areas are relational and adjustment problems such as anxiety, depression, marital or family issues, addictions, and trauma recovery. Counseling can also help you overcome personal obstacles that may be hindering your personal growth.
If you feel out of control enforcing household rules or disciplining your child, you may need help from a qualified, professional counselor. It is not always easy to tell when a problem needs attention, to evaluate stress levels for your child and yourself, or to determine changes that should be made. When in doubt, and a child is involved, it is always best to reach out for help.

How long do you need to attend counseling sessions?

Each individual and their issues can vastly differ. The first visit will be an intake visit. At that time, your counselor may be able to give you an estimate of the number of sessions needed. Please understand that this is only an estimate and will be re-assessed as your counseling progresses. Our goal is to aid in the healing and growth process in an efficient manner.

What areas do you treat?

  • Anxiety
  • Depression
  • Marital Issues
  • Pre-Marital Counseling
  • Step Family/Blended Family Issues
  • Children/Adolescents/Teenagers
  • Men’s Issues
  • Women’s Issues
  • Co-Dependency
  • Trauma Resolution
  • Eating Disorders
  • Sexual Addiction
  • Alcohol/Drug Dependency
  • Grief and Loss
  • Sexual/Emotional Abuse Issues
  • Physical Abuse Issues
  • Post-abortion Recovery
  • Anger Management
  • Crisis Intervention
  • Self-Esteem Issues

We use these modes of treatment:

  • Individual Therapy
  • Group Therapy
  • Play Therapy
  • Music Therapy


Does BTCC treat children and adolescents?

Absolutely! Sometimes a child or young person’s emotional, academic or social growth is interrupted or thwarted due to circumstances beyond our control – a loved one dies, a good friend moves away, parents separate, divorce or remarry. Children and young people show symptoms – their grades drop, they cannot seem to pay attention at school, they become sad and withdrawn or angry and aggressive. Perhaps they become atypically irritable, cry more often, or don’t sleep as well as usual. At such times, an assessment of emotional and social needs, as well as academic performance, may be in order.

We work with children who are at least five years old. We help children and young people who are struggling with low self-esteem, anxiety, stress and anger management, depression, grief, divorce recovery, family issues and life transitions.
What about privacy and confidentiality?

Trust is one of the biggest issues in counseling. By law, your counselor is not able to discuss the information you share during counseling sessions with anyone outside BTCC without your written consent. The counselors at BTCC do use a team approach to aid in the therapeutic process. At times, some of the information shared in your session could be anonymously discussed during private and confidential staff meetings within BTCC.

There are also other limitations to confidentiality in counseling. If you file insurance, you are giving your consent for information such as your counselor’s name, your diagnosis and your appointment dates to be released. Also, if you fail to settle any outstanding balances at BTCC, we can release your name and the amount you owe to an outside collection agency.

The counselor may reveal the name of the client whom they deem may be a real and present danger to self or others. Also, a counselor is required to report knowledge of current or past abuse of children, elderly, or mentally or physically handicapped.

If a malpractice or professional complaint were filed, the counselor has the right to disclose information from your sessions in their defense of the allegations.
How much does counseling at BTCC cost?

BTCC is a non-profit organization that makes every effort to help as many people as possible. Each fifty-minute session is $120. We do offer a reduced rate to those whose gross combined household income is less than $100,000. We work on a sliding scale to determine reduced rates.
Does BTCC accept insurance?

All insurance carriers are different. You would need to contact your provider directly to discuss your specific outpatient mental health benefits. We will be glad to supply you with an insurance receipt that you can use to file your claim. This receipt will contain all the information needed for your insurance company to process your claim.
How do I make an appointment?

Simply call our office, and we will work with you to make an appointment that is convenient for your schedule. We will help you select the counselor who best fits you and your particular needs. You can reach our office by calling (972) 248-7402. If it is after office hours, leave a message and we will return your call the next business day. Our office hours are Monday – Friday 8:30 to 5:30. Evening appointments are available.
Where are you located?

17110 Dallas Parkway
Suite 207
Dallas, Texas 75248